Customer identification
We collect and review identity and account information required for the service you choose.
Regulatory and compliance
How we check accounts and review transactions.
We check customer identities and review transactions to help prevent misuse of our services. This page explains how our compliance program is organized, who is responsible, and where to ask questions. We keep detailed detection methods private.
Program components
What our compliance program covers.
The checks we need depend on your account, payment method and transaction, along with provider requirements and applicable law.
Transaction monitoring
We review activity for patterns that may need a closer look, account restrictions or reporting.
Sanctions screening
We screen customer and transaction information against applicable sanctions requirements.
Fraud review
Signs of a scam, inconsistent information or other account risks can prompt additional checks.
Escalation and investigation
We investigate potentially suspicious activity and escalate it for further review and legally required reporting, where applicable.
Records and training
We keep program records, review policies and train employees on their responsibilities.
Compliance governance
How we put our policies into practice.
Our compliance work includes assigning responsibilities, reviewing risks, checking activity and addressing problems. Here’s how those pieces fit together.
01GovernanceDefine who owns the program and who can make decisions.
02Risk assessmentReview risks across customers, services, payment methods and locations.
03Controls and monitoringApply identity, sanctions, transaction and fraud checks.
04EscalationInvestigate concerns, restrict activity and report when required.
05Testing and remediationTest controls, address findings and update training.
Reference framework. OFAC identifies management commitment, risk assessment, internal controls, testing and auditing, and training as essential components of a risk-based sanctions compliance program. Read the OFAC framework
Our team
Meet the people behind the checks.
Our compliance, verification and operations teams work together to review accounts, address concerns and help you understand what happens next.
Chief Compliance Officer
Mohamed Abdel Aleem
Mohamed leads our compliance strategy, anti-money-laundering work and customer verification. He works with operations and engineering to put our policies into daily practice.
Meet Mohamed
Identity Verification Officer
Chajana Jane Limato
Chajana oversees customer onboarding, identity verification and fraud prevention checks. She helps customers understand the steps they need to complete.
Meet Chajana
Chief Operating Officer
Vladimir Serna
Vladimir brings our operations, support, product, engineering and compliance teams together. He uses customer feedback to improve unclear steps and resolve recurring problems.
Meet VladimirIndependent assurance and insurance
Independent review and cyber insurance.
Independent examination and insurance serve different purposes. Here’s how each fits into our business.
Prescient Assurance
Prescient Assurance conducted our independent SOC 2 Type II examination. Contact our team to ask about the report’s scope, examination period and availability.
About the SOC 2 examinationHiscox
We carry cyber insurance through Hiscox. Coverage is subject to the policy’s terms, limits and exclusions.
Cyber insurance is separate from deposit insurance and does not guarantee reimbursement for a customer’s crypto or transaction losses.
Disclosure boundary
What we keep private.
We explain our team’s responsibilities and the checks you may encounter. We keep transaction-monitoring thresholds, detection methods, vendor configurations and investigation techniques confidential.
Why some details stay private. Publishing detection methods could help someone evade our checks. Our program helps manage risk, but it cannot prevent every attempt to misuse our services.
Looking for public case information?
Read the public allegations, not-guilty pleas and case-status statement. Our compliance program describes current controls and responsibilities; it does not determine the outcome of the case.