Bitcoin transactions are final. There is no undo button, no chargeback, and no room for uncertainty. When something matters, you should be able to reach a real person who understands your account, your transaction, and the system behind it.
This is the fastest way to get help. You are messaging a trained team member who can see your funding status, verification state, and transaction flow in real time.
Text Lisa Direct human response during business hoursBest for documentation, screenshots, compliance questions, and wire coordination. Messages are reviewed by staff trained in financial operations and verification workflows.
Email support Ideal for verification and higher-value transactionsClear explanations for fees, timing, limits, verification, and funding methods. Built to answer questions before decisions are made.
Visit Help Center Available anytimeIf something feels unclear, pause and reach out. Our team has full visibility into your account and transaction flow and can provide precise guidance before any irreversible step is taken.
