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Crypto Dispensers help center

The answer
should beeasy to find.

Type a few words about what you’re trying to do or where you got stuck. You’ll get a clear answer and the right next step.

Start with the part you’re in?
01
Cash went to the registerCheck whether the USD balance posted
02
A wire request is under reviewWait for instructions tied to that request
03
Bitcoin is going to a walletConfirm the destination before approval

Read the status, not the assumption

Four words that mean four different things.

A payment can be received before a purchase is approved. A purchase can be approved before Bitcoin reaches your wallet. The current status in your account tells you which step is actually complete.

01

Requested

You started a request. Money has not necessarily moved.

02

Funds received

Your payment posted. Bitcoin has not necessarily been purchased.

03

Purchase approved

The Bitcoin purchase cleared the required review.

04

Delivered

The Bitcoin transaction was sent to the wallet you approved.

Showing all questions

01

Account and verification

Signing in, identity review, and keeping your account secure.

Do I need a Crypto Dispensers account?

Yes. Your account is where you choose a payment method, follow its status, review a quote, and confirm the wallet that will receive your Bitcoin.

Why am I being asked to verify my identity?

Identity checks are required for certain services and help us meet compliance and safety obligations. Cash deposits and wire requests require Crypto Dispensers approval. Card and ACH checkouts may also have a separate review by the payment provider.

My verification is under review. What should I do?

Watch the status shown in your account and respond only to requests sent through the secure flow. Starting another application usually does not move the first one forward.

What if I cannot sign in?

Use the password reset option first. If account recovery does not work, contact support. Never send your password, one-time code, private key, or recovery phrase.

How do I close my account?

Start in your account settings. A pending transaction, account restriction, or recordkeeping requirement may need to be resolved first. If the option is unavailable, contact support.

02

Cash deposits

How Bitcoin POP works at a participating retail register.

How do I buy Bitcoin with cash?

Sign in, choose Bitcoin POP, and create a fresh barcode. Take the barcode and your cash to a participating retailer. After the cashier completes the transaction, keep the receipt and wait for the dollars to appear in your Crypto Dispensers balance. Then return to your account to review and approve a separate Bitcoin purchase.

Is the Bitcoin POP barcode a QR code?

No. It is a product-style barcode made to be scanned at a participating retail register. Use the barcode generated inside your signed-in account.

Does loading cash automatically buy Bitcoin?

No. The register transaction loads dollars into your Crypto Dispensers balance. Buying Bitcoin is a separate step with its own quote and approval.

How long does a cash deposit take to appear?

It often appears in about 15 minutes after a successful cashier transaction, but some deposits take longer. Keep the paper receipt until the balance is visible in your account.

Where can I use the barcode?

Use the current store locator linked from your account. Participation can vary by location, so confirm the store before you travel.

What fees apply to a cash transaction?

The register may show a retailer fee. The later Bitcoin purchase has a separate quote that shows its price and fees before you approve it. Review both screens before paying.

What if my barcode expired or was rejected?

Return to your account and create a fresh barcode. Do not reuse one that has expired or failed at the register.

03

Cards and ACH

What happens when a bank or payment provider is part of checkout.

Can I buy Bitcoin with a debit card?

If a debit-card offer is available to you, choose it in your account and review the provider’s checkout details. The provider or your card issuer may ask for an additional check.

Can I buy Bitcoin with a credit card?

If a credit-card offer is available, review the final amount, fees, wallet, and provider terms before continuing. Credit-card availability and issuer treatment can differ from debit cards.

How long does a card purchase take?

After approval, a card purchase often completes in 5 to 15 minutes. Issuer checks, network conditions, or provider review can make it take longer. The estimate is not a promise for an individual transaction.

Why was my card declined?

Your issuer or the payment provider may decline a transaction for its own reasons. Check the message on the checkout screen. If the offer cannot continue, request a fresh offer or choose another available payment method.

How does an ACH purchase work?

Choose an available ACH offer, connect the bank account through the secure provider flow, and review the payment and wallet details before approval. The provider may perform its own eligibility or identity review.

How long does ACH take?

ACH often takes 1 to 3 business days after approval. Bank processing, provider review, weekends, and holidays can extend that time. Follow the transaction status in your account.

04

Wire transfers

A reviewed request with instructions tied to the exact transaction.

How does the wire transfer process work?

Sign in and submit the wire request yourself. Enter the requested transaction details, confirm the acknowledgments, and complete any required review step. Wait for approval and the exact wiring instructions connected to that request. Send only the approved amount from the approved bank account. After the funds are received and the purchase clears review, confirm the quote and wallet details shown for your transaction.

Can support submit or approve a wire request for me?

No. You must submit the authenticated request yourself. Support can explain the process, but it cannot create, change, or approve the request on your behalf.

Should I send the wire before I receive instructions?

No. Wait until the request is approved and you receive instructions tied to that exact request. Do not rely on old instructions, screenshots, or bank details sent outside the secure process.

How much can I send by wire?

The signed-in request shows what is currently available to you. Limits and review requirements can change, so use the amount shown for the live request rather than an older page or message.

How long does a wire purchase take?

There is no universal completion time. Request review, your bank’s processing, receipt of funds, compliance review, purchase approval, and Bitcoin delivery are separate steps. Follow the current status in your account.

What if the amount or bank account changed?

Do not send a wire that no longer matches the approved request. Update the request if the secure flow allows it, or create a new one and wait for matching instructions.

05

Wallet and delivery

The destination you approve matters because Bitcoin transactions cannot simply be undone.

Where is my Bitcoin sent?

It is sent to the compatible external wallet address you review and approve for the purchase. Crypto Dispensers does not hold the delivered Bitcoin in a customer wallet for you.

Can I change the wallet address?

Change it only before you confirm the purchase, if the flow gives you that option. Once a Bitcoin transaction has been broadcast, it cannot be redirected to another address.

What happens if I enter the wrong address?

Bitcoin transfers are generally irreversible. Crypto Dispensers cannot pull back funds sent to an address you approved, which is why you should compare the destination carefully before confirming.

Why does my transaction still say pending?

Pending means the process is not complete. Check the exact status in your account to see whether it is waiting on payment, review, approval, or network delivery. Do not treat a pending label as proof that Bitcoin was sent.

I paid but do not see Bitcoin in my wallet. What now?

First check whether your account says the payment was received, the purchase was approved, and the Bitcoin transaction was delivered. If the status is unclear, contact support with a safe transaction reference and the wording shown on screen. Never send a recovery phrase or private key.

Does a receipt mean the whole purchase is complete?

Not always. A retail receipt can confirm the cashier transaction without confirming a later Bitcoin purchase or wallet delivery. Use the status in your account to see which step is complete.

06

Safety and support

What to protect, when to stop, and what helps us understand the problem.

What should I never send to support?

Never send your password, PIN, one-time code, private key, recovery phrase, full bank details, or full payment-card number. Do not paste a wallet address into a general support message unless the secure process specifically requests it.

What if someone is pressuring me to buy or send Bitcoin?

Stop. Do not pay, scan a barcode, approve a quote, or send Bitcoin because someone is rushing or threatening you. Contact Crypto Dispensers through the official website before taking another step.

What should I do with a suspicious message?

Do not click its links or reply. Open the official Crypto Dispensers website yourself and contact support there. A real support agent will never need your password, one-time code, private key, or recovery phrase.

How can I contact Crypto Dispensers?

Use the Contact Us page to choose text, phone, email, the contact form, or the Help Center. Pick the route that matches what you need.

What should I include when I ask for help?

Tell us the payment method, the last step you completed, the exact wording or error shown on screen, and a safe receipt or transaction reference. Redact personal and financial details before attaching a screenshot.

How quickly will support respond?

Response time depends on the contact method and the issue. We do not promise one response time for every request. For transaction progress, the current status in your account is the best source of truth.

Still need a person?

Tell us what happened. We’ll help you find the next step.

Choose the contact route that fits your question. Before you send anything, remove passwords, codes, private keys, recovery phrases, and full financial details.