Crypto Dispensers help center

The answer
should beeasy to find.

Every question is a way into understanding Bitcoin. Type a few words about what you want to learn or where you got stuck. Explore clear explanations and find the next step that fits your situation.

Start with the part you’re in?

Cash went to the registerCheck whether the USD balance posted

A wire request is under reviewWait for instructions tied to that request

Bitcoin is going to a walletConfirm the destination before approval

Bank wire · Bitcoin · Your wallet

Buy Bitcoin with help from our wire team.

You can request a wire purchase of any amount. There is no minimum or maximum. Purchases usually process within 1–2 days, though verification and compliance reviews can take longer.

Our team provides verified bank instructions for your purchase. You check the final price, fees, and wallet address before we complete it.

Explore Bitcoin wire purchases →

Wire transfers

A reviewed request with instructions tied to the exact transaction.

How does the wire transfer process work?

Sign in and submit the wire request yourself. Enter the requested transaction details, confirm the acknowledgments, and complete any required review step. Wait for approval and the exact wiring instructions connected to that request. Send only the approved amount from the approved bank account. After the funds are received and the purchase clears review, confirm the quote and wallet details shown for your transaction.

Can support submit or approve a wire request for me?

No. You must submit the authenticated request yourself. Support can explain the process, but it cannot create, change, or approve the request on your behalf.

Should I send the wire before I receive instructions?

No. Wait until the request is approved and you receive instructions tied to that exact request. Do not rely on old instructions, screenshots, or bank details sent outside the secure process.

How much can I send by wire?

The signed-in request shows what is currently available to you. Limits and review requirements can change, so use the amount shown for the live request rather than an older page or message.

How long does a wire purchase take?

There is no universal completion time. Request review, your bank’s processing, receipt of funds, compliance review, purchase approval, and Bitcoin delivery are separate steps. Follow the current status in your account.

What if the amount or bank account changed?

Do not send a wire that no longer matches the approved request. Update the request if the secure flow allows it, or create a new one and wait for matching instructions.

Wallet and delivery

The destination you approve matters because Bitcoin transactions cannot simply be undone.

Where is my Bitcoin sent?

It is sent to the compatible external wallet address you review and approve for the purchase. Crypto Dispensers does not hold the delivered Bitcoin in a customer wallet for you.

Can I change the wallet address?

Change it only before you confirm the purchase, if the flow gives you that option. Once a Bitcoin transaction has been broadcast, it cannot be redirected to another address.

What happens if I enter the wrong address?

Bitcoin transfers are generally irreversible. Crypto Dispensers cannot pull back funds sent to an address you approved, which is why you should compare the destination carefully before confirming.

Why does my transaction still say pending?

Pending means the process is not complete. Check the exact status in your account to see whether it is waiting on payment, review, approval, or network delivery. Do not treat a pending label as proof that Bitcoin was sent.

I paid but do not see Bitcoin in my wallet. What now?

First check whether your account says the payment was received, the purchase was approved, and the Bitcoin transaction was delivered. If the status is unclear, contact support with a safe transaction reference and the wording shown on screen. Never send a recovery phrase or private key.

Does a receipt mean the whole purchase is complete?

Not always. A retail receipt can confirm the cashier transaction without confirming a later Bitcoin purchase or wallet delivery. Use the status in your account to see which step is complete.

Bank wire · Bitcoin · Your wallet

Buy Bitcoin with help from our wire team.

You can request a wire purchase of any amount. There is no minimum or maximum. Purchases usually process within 1–2 days, though verification and compliance reviews can take longer.

Our team provides verified bank instructions for your purchase. You check the final price, fees, and wallet address before we complete it.

Explore Bitcoin wire purchases →

Your Crypto Dispensers account

How can we help you buy or use crypto?

Create an account to see the services available to you. You can buy Bitcoin by wire, debit, credit or ACH, sell supported crypto for a USD bank payout, or exchange supported assets. Contact our team if you need help choosing a service.

Create your account ↗Compare buying options ↗

Creating an account does not authorize a payment. Availability depends on your location, account and required checks.