Tiered rate system

Your tier.Your current quote.

Understand how tier pricing works, then check the terms and price available to you.

A tier can affect qualifying pricing. Your actual cost still depends on the service, payment method and current quote. Start with the information in your account.

This guide is not a rate schedule or a promise of a discount. Current program terms and your transaction quote determine what applies.

From eligibility to a clear quote

Check eligibility

Which activity and payment route qualify?

Review the tier

What terms and timing apply to you?

Read the quote

What will you pay and receive?

A process illustration, not account data, a rate offer or a forecast.

Start with the basics

A tier is a pricing level.
Not the whole price.

Tier programs connect eligible activity to qualifying pricing. To understand your own position, check the program rules and the pricing shown in your account.

Check what counts.

Review which deposits or transactions qualify and how completed activity is measured. Do not assume every payment method, pending transfer or deposit belongs to the same program.

Review your status.

Check the tier, qualification period and applicable requirements shown for your account. If a completed transaction is missing or a status is unclear, ask support before relying on an expected change.

Read the next quote.

Review pricing for the transaction you actually want to make. A tier label alone does not tell you the amount of Bitcoin received, all costs or the timing of a transfer.

Your price belongs in your account

See the details
before you decide.

Use your current account quote instead of a public table. Review the same payment method and purchase amount when comparing options.

  1. Confirm the service and amount.

    Know whether you are adding dollars, purchasing crypto or requesting an external transfer. These are different steps and may have different costs.

  2. Read the full quote.

    Check the amount paid, crypto received, exchange price and disclosed charges. Ask about costs charged separately by a provider, bank or network.

  3. Check again before confirming.

    Prices and availability can change. Do not use an earlier screen, another person's rate or this guide as a guarantee of your next transaction.

A quote reading guide

Know what to check.

No sample prices. Your account provides the actual figures.

Payment method
The route you selected
Amount paid
Your total outlay
Crypto received
The quoted asset amount
Pricing and costs
Rate, spread and disclosed fees
Tier application
Applicable program terms
Before confirmation
Review the final quote
This is an explanatory checklist, not a live quote, purchase confirmation or commitment to pricing.

Qualification and consistency

Know the rules
behind the label.

A qualification period or rate lock only means what the applicable program terms say it means. Confirm the details in your account rather than assuming a benefit is permanent.

The measurement period.

Check the start and end dates, which completed activity counts and how pending, failed or reversed transactions are treated. A payment started during a period may not yet be completed.

The benefit and its conditions.

If a consistency benefit or rate lock is available, review how it is earned, when it begins, which transactions it covers and whether it can change. Contact support if the terms or your status are unclear.

This guide does not create or change a pricing entitlement. Do not make extra deposits solely because an illustration or past rate suggests a future discount.

Keep the full transaction in view

A better rate is not
the only consideration.

Understand what you are paying for and what happens next. Pricing, availability, settlement and delivery can differ by service and provider.

Cash loading is separate.

Bitcoin POP, Point of Payment, adds a USD balance at a participating retailer. Buying Bitcoin is a separate action once funds are available. Read the requirements and costs for both steps.

Providers may add costs.

A tier benefit may not cover every charge. Check the transaction quote and any separately disclosed bank, card, cash loading or blockchain network costs before proceeding.

Review remains important.

Tier status does not guarantee transaction approval or delivery time. Verification, manual review, settlement and network conditions may still affect the transaction.

Straight answers

A clearer view
of tier pricing.

Start with the current terms and your account. These answers explain what to check without replacing the program rules.

Where do I see my tier and current rate?

Start in your account and review the information and quote for the payment method you want to use. If tier information is unclear or unavailable, contact official support before assuming that a discount applies.

Does the same tier apply to every payment method?

Do not assume so. Check which services, payment methods and transactions are covered by the applicable program. A benefit for one route does not establish pricing for another.

Which deposits count toward qualification?

Use the current program terms to confirm eligible activity and the treatment of pending, completed, failed or reversed transactions. Ask support if the activity shown does not match your records.

When does a new rate or rate lock begin?

Review the qualification and effective timing in the applicable terms and your account. Do not assume a benefit starts immediately, applies retroactively or lasts permanently. Confirm the actual quote before the next transaction.

Can rates or qualification requirements change?

Program terms, availability and pricing may change. Review the current account information and applicable notices. A previous quote or rate is not a guarantee of future pricing.

Does a tier remove other fees or transaction risks?

Not necessarily. Review the full quote and any separate provider or network costs. A tier does not eliminate Bitcoin price risk, guarantee approval or promise delivery at a particular time. Review the fees and disclosures guide.

Questions about your account

Ask about the detail
that matters to you.

If your tier, eligible activity or quote does not look right, contact official support. Explain which payment method and account status you are reviewing so the team can help with the right step.

Share account details only through a verified support channel. Never send a password, login code, private key or recovery phrase.