Compliance & identity verification

Built to meet real financial standards

Crypto Dispensers operates on regulated banking rails. Identity verification is required to protect users, prevent fraud, and ensure every Bitcoin purchase complies with U.S. financial regulations.

U.S. regulatory alignment
Bank-connected infrastructure
Identity-verified transactions
User-controlled wallets
Compliance and identity verification

What we may ask for and when

Verification steps vary by payment method, transaction size, and regulatory rules. These checks protect customers and ensure Bitcoin is delivered only to the wallet you control.

Typical completion: minutes
Email verification first. Phone verification next. Front and back ID plus selfie required. SSN verification required for in store cash deposits. Passport may require proof of address dated within 30 days. A cashier may request your ID and a 4 digit confirmation code may be required at checkout.
Email verification One time code confirms account ownership
Verification code
Protects receipts, updates, and purchase confirmations.
We send a one time code to confirm you control the email on the account before you can complete a deposit.
Phone verification Required for confirmations and codes
SMS code
4 8 2 1
Your phone is verified to secure your account and deliver checkout confirmation codes when required.
ID scan front and back Driver license or state ID required
Front and back images are required. If you only have a passport, you may need proof of address dated within the last 30 days.
Selfie check Confirms the ID belongs to you
A live selfie confirms liveness and matches the ID to prevent identity misuse.
SSN verification Required for in store cash deposits
Encrypted verification
SSN verification supports compliance requirements and reduces identity fraud for cash deposits.
Bitcoin delivered Sent directly to your wallet
After confirmation, Bitcoin is delivered to the wallet you control. Crypto Dispensers never holds your Bitcoin. If you have any issues, contact support and we will help.
If something does not look right, stop and contact support. We will help you complete verification or submit documents for review.
Issuer approval required
Debit card transactions may be approved or declined by your issuer. Verification steps help reduce fraud and false declines.
Email verificationAccount ownership
One time code
Confirms the account before the purchase proceeds.
Identity verificationID plus selfie check
Identity checks support compliance rules and reduce fraud risk.
Issuer checksFraud screening and limits
Issuer approval
If declined, it usually reflects issuer policy, not a problem with your account.
Bitcoin deliveredAfter approval
Once approved and confirmed, Bitcoin is delivered to your wallet.
Issuer restrictions may apply
Credit cards often have stricter policies for crypto purchases. If declined, consider debit, ACH, wire, or in store cash.
Email verificationAccount ownership
One time code
Confirms the account used for the purchase.
Identity verificationID plus selfie check
Confirms identity and reduces fraud risk.
Issuer checksFraud screening and limits
Issuer policy
Credit cards can be restricted for crypto. If declined, choose another payment method.
Bitcoin deliveredAfter approval
Once approved and confirmed, Bitcoin is delivered to your wallet.
Typical completion: 1 to 3 business days
ACH must settle through the banking system before Bitcoin delivery. This is normal and reduces reversal risk.
Bank ownership confirmationAccount belongs to you
Ownership confirmed
Your bank transfer must clear and settle before delivery.
Settlement windowFunds must fully clear
Settled
Bitcoin is delivered after ACH settlement completes. Weekends and holidays can affect timing.
Bitcoin deliveredAfter settlement clears
After settlement confirmation, Bitcoin is delivered to your wallet.
White glove service
Wires support higher limits and require additional steps. Support coordinates timing, confirmations, and instructions.
Wire coordinationSupport confirms details and next steps
Instructions issued
Wire instructions are provided after required verification steps are completed.
Bitcoin deliveredWhite glove fulfillment
After funds are confirmed and checks are complete, Bitcoin is delivered to your wallet with support coordinating the process.
Regulated rails Clear confirmations Human review when needed Wallet delivery only
Identity verification required

Verification is required to use Crypto Dispensers

All customers must complete identity and compliance checks before engaging with Crypto Dispensers. Access to transactions is not available until verification is complete.

Required by policy

Identity verification is required under applicable regulations and platform rules. Transactions cannot proceed until checks are completed successfully.

Rules based access

Verification outcomes are determined by objective requirements. If a required step is incomplete or fails, access is restricted until the requirement is satisfied.

Customer protection

Verification ensures transactions are initiated by the account holder and that Bitcoin is delivered only to the wallet associated with that verified account.

No verification. No access. Until identity verification is completed, transactions and payment features remain unavailable.
Verified reviews

Trusted by real customers

Independent reviews from verified users who have completed real Bitcoin purchases.

Trustpilot
New user incentive

Up to $25 in Bitcoin credit

New users who complete a qualifying in-store cash deposit receive $25 in Bitcoin credit applied toward their purchase.

Deposit $100
→
Buying power $125
Estimated Bitcoin at market price ≈ 0.000000 BTC
Credit eligibility requires a qualifying deposit. Example shown for illustration only. Market price updates in real time. Terms apply.
Real human support

Have a question? Text Lisa directly.

Get help from a real person who can see your account, explain next steps, and make sure everything looks right before you move forward.

Text Lisa
No bots. No tickets. Messages go directly to our support team.