Understanding is part of access. Tell us what you are trying to do or where you got stuck. We can help explain your account, payment steps, wallet delivery or an earlier cash transaction. Explore the help center or talk to our team.
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You can request a wire purchase of any amount. There is no minimum or maximum. Purchases usually process within 1–2 days, though verification and compliance reviews can take longer.
Our team provides verified bank instructions for your purchase. You check the final price, fees, and wallet address before we complete it.
Explore Bitcoin wire purchases →If a purchase is pending, start with the status in your account. The guides below explain payment processing, verification, and wallet delivery. For an earlier cash deposit, keep your receipt and contact our team.
First check whether the status refers to your payment, account review or a Bitcoin transfer. Once Bitcoin has been broadcast, its transaction ID can help you check network confirmations. A pending bank or card payment does not prove that Bitcoin has been sent.
Bitcoin is delivered only after payment confirmation and identity verification approval. Double-check the wallet address used during purchase and verify that your wallet supports receiving Bitcoin on the selected network.
Identity verification is required before Bitcoin purchases can be completed. If your account remains under review, check whether additional information or updated documentation has been requested.
If you have a past cash deposit and your account has not been updated, verify that payment was successfully processed and that receipt information matches the transaction details submitted during checkout.
Before contacting us, note the status in your account and have your transaction reference ready. Those details help us find the payment and understand what needs attention.
Start with the question that matches your account or payment status. If you need help with an earlier cash transaction, have the receipt and reference ready. In-store cash deposits have ended.
New to Bitcoin? Start with how a wallet works and how to check a receiving address. Our guides also explain transaction confirmations and the information you should keep private.
Understand what Bitcoin is, how it works, why it was created, and how people use it to store value and transfer money globally.
Learn how Bitcoin moves across the blockchain, what confirmations mean, and how transactions become permanently recorded.
Discover different wallet types, security best practices, private keys, backups, and safe Bitcoin storage.
Learn how to send Bitcoin safely, verify wallet addresses, and avoid common transaction mistakes.
Understand wallet addresses, QR codes, confirmations, and how to receive Bitcoin from another wallet.
Learn how Bitcoin ATMs work, what information is required, and how to purchase Bitcoin at physical locations.
Tell us what you were trying to do and the status you see. We can help with an account check, bank payment, Bitcoin delivery, or records from an earlier cash purchase.
Unresolved issue or complaint? Contact support through the official contact page. Say that you are making a complaint, describe the outcome you are seeking and include your existing support reference if you have one. Ask for the issue to be reviewed. Keep passwords, verification codes, private keys and recovery phrases out of your message.
Browse detailed articles covering Bitcoin purchases, wallet setup, verification, transaction tracking, and troubleshooting.
Get help with identity verification, account reviews, security questions, and purchase eligibility.
Questions about pending Bitcoin transactions, payment processing, confirmations, or delivery status.
Your Crypto Dispensers account
Create an account to see the services available to you. You can buy Bitcoin by wire, debit, credit or ACH, sell supported crypto for a USD bank payout, or exchange supported assets. Contact our team if you need help choosing a service.
Creating an account does not authorize a payment. Availability depends on your location, account and required checks.
Helping people access Bitcoin since 2017.
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Use these guides to understand past cash deposits, purchase timing, limits, identity checks, and the alternatives available before you move money.
